Decision Making And Creative Problem Solving Pdf

decision making and creative problem solving pdf

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This activity has been approved for 1. Please make note of the activity ID number on your recertification application form. For more information about certification or recertification, please visit the HR Certification Institute website at www. Solve problems and make effective decisions using critical thinking and simple, practical tools. Increase decision accuracy even when information is limited.

Problem solving

Problem solving often involves decision making, and decision making is especially important for management and leadership. There are processes and techniques to improve decision making and the quality of decisions. Decision making is more natural to certain personalities, so these people should focus more on improving the quality of their decisions.

People that are less natural decision makers are often able to make quality assessments, but then need to be more decisive in acting upon the assessments made. SWOT analysis helps assess the strength of a company, a business proposition or idea; PEST analysis helps to assess the potential and suitability of a market.

Good decision making requires a mixture of skills: creative development and identification of options, clarity of judgement, firmness of decision, and effective implementation. Here are some useful methods for effective decision making and problem solving: First a simple step-by-step process for effective decision making and problem solving. Decision-making maxims will help to reinforce the above decision-making process whether related to problem-solving or not, for example:.

They get run down. There is often more than one good answers when you are faced with a complex decision. When you've found the best solution you can find, involve others in making it work, and it probably will. A simple process for decision making is to compile a 'weighted' scored , of 'pros and cons' list. For more complex decisions, several options can be assessed against differing significant criteria, or against a single set of important factors.

The 'pros and cons' method can be used especially for two-option problem-solving and decision-making issues where implications need to be understood and a decision has to be made in a measured objective sense. Some decisions are a simple matter of whether to make a change or not, such as moving, taking a new job, or buying something, selling something, replacing something, etc. Other decisions involve number of options, and are concerned more with how to do something, involving a number of choices.

You will find that writing things down in this way will help you to see things more clearly, become more objective and detached, which will help you to make clearer decisions. Using a scoring template also allows for the involvement and contribution of other people, far more objectively, controllably and usefully, than by general discussion without a measurement framework.

This first simple example below enables the weighting of the pros and cons of buying a new car to replace an old car. The actual scores below are examples and are not suggested weightings of how to make such a decision, which must be your own ideas.

Decision-making criteria depend on your own personal situations and preferences. Criteria and weighting will change according to time, situation, etc.

Your own mood and feelings can also affect how you assess things, which is additional justification for the need of a measurable and robust method. In bigger strategic business decision-making, it is often beneficial to seek input from others as to factors and weighting scores.

In such situations, a template offers a way for people to contribute in a managed structured way. The same methodology can be used to compare a series of several options. For more complex situations, especially which entail many more rows and columns, it's sensible to use a spreadsheet.

Use whatever scoring method makes good sense to you for your situation. In the above example, on the basis of the pros and cons and the weighting applied, there seems to be a clear overall quantifiable advantage in the decision to go ahead and buy a new car. Notice that with this decision-making method it's even possible to include 'intangible' emotional issues in the pros and cons comparison, for example 'it'll be a load off my mind', and 'decisions scare and upset me'.

A decision-making pros and cons list like this helps remove the emotion which blocks clear thinking and decision-making. It enables objectivity and measurement, rather than reacting from instinct, or avoiding the issue altogether. Objective measurement helps in making a confident decision.

The total weighted scores are the main deciding factor rather than the total number of pros and cons, although there is not a scientific 'right' or 'wrong' way to consider the total number of pros and cons compared with the total weighted scores. If the weighted scores are indicating a decision which makes you feel uncomfortable, then check your weightings, and also check that you've not missed out any factors on either side of the table.

If the decision makes you feel uncomfortable and this is not reflected in the table, then add it as a factor and give it a score. Seeking feedback or input from a trusted neutral friend can be helpful in confirming your factors and their scores. You should be able to cut and paste this template into a text editor or spreadsheet. Add more rows or columns as required. Note: The above methods are similar to - but not the same as - 'Force Field Analysis', an analytical theory developed by psychologist Kurt Lewin , originally to assess factors influencing group behaviour.

The Lewin model is typically shown as a simplified diagram, with horizontal arrows alongside each factor pointing to the space between the columns.

Explained above is an different and logically developed weighted decision-making method, not Lewin's Force Field Analysis. This approach enables different criteria to be allocated to each option and weighted accordingly. For complex decisions and problems involving more than two possible options you can use a template with additional columns, in which case each column represents a different option, and the rows enable scoring according to the different weighted strategic considerations.

Choose the method s which offer you the easiest approach, given the types of options available, and whether you are involving other people in the process. This enables options to be eliminated and filtered and a shortlist of fewer options to be established. In complex situations the wording of the options is important, for example, if considering the best path for one's own career and work development the options might be:.

A situation like this can be approached by completing three separate pros and cons tables and then comparing the net effects difference between weighted pros and cons of each one, or by completing one three-column template, and scoring the main considerations across all three options. Also consider that some decisions and challenges are difficult because you don't have the necessary knowledge or experience, in which case you need first to decide if the decision or challenge is actually appropriate and necessary for you at this stage.

If you don't have the necessary knowledge or experience to compile a decision-making template, then you are not in a good position to make the decision, and you need to bring in the necessary knowledge and experience. Some decisions have to be made when you are not ready, in which case it is all the more important to be as measured as you can be, rather than resort purely to instinct. Other decisions may seem urgent and necessary, but actually - if you probe and challenge the situation - might not actually be necessary at all.

Do not be forced into a decision if having considered the implications carefully you decide that it's not the best thing to do. The decision to do nothing is often a perfectly good option. Whatever you do - try to be as objective and measured as you can be, and where it's appropriate or necessary, definitely seek input from others. Well prepared decisions are easier to make and to implement, and generally produce the best results.

Communication Communication Skills. Project Management Project Management. Finance Finance. Tools and More Find learning Discover My saved learning plan coming soon. Tools CPD tracker Diagnostics. Recognition Qualifications Status points coming soon Certificates and Badges coming soon. Business and Lifestyle. Other Trivia. Decision Making and Problem Solving. Posted on June 8, Problem Solving and Decision Making.

Decision-Making process. Complex Problems and Decisions - Tips. OODA Loop. Speeding Up The Loop. Problem Solving and Decision Making Problem solving and decision making are important skills for business and life. Define and clarify the issue - does it warrant action?

If so, now? Is the matter urgent, important or both. Gather all the facts and understand their causes. Select the best option - avoid vagueness and weak compromises in trying to please everyone. Explain your decision to those involved and affected, and follow up to ensure proper and effective implementation. Decision-making maxims will help to reinforce the above decision-making process whether related to problem-solving or not, for example: "We know what happens to people who stay in the middle of the road.

First you will need a separate sheet for each identified option. On each sheet write clearly the option concerned, and then beneath it the headings 'pros' and 'cons' or 'advantages' and disadvantages', or simply 'for' and 'against'. Many decisions simply involve the choice of whether to go ahead or not, to change or not; in these cases you need only one sheet.

Then write down as many effects and implications of the particular option that you and others if appropriate can think of, placing each in the relevant column. If helpful 'weight' each factor, by giving it a score out of three or five points e. This will provide a reflection and indication as to the overall attractiveness and benefit of the option concerned.

If you have scored each item you will actually be able to arrive at a total score, being the difference between the pros and cons column totals. The bigger the difference between the total pros and total cons then the more attractive the option is. If you have a number of options and have complete a pros and cons sheet for each option, compare the attractiveness - points difference between pros and cons - for each option.

The biggest positive difference between pros and cons is the most attractive option. If you don't like the answer that the decision-making sheet s reflect back to you, it means you haven't included all the cons - especially the emotional ones, or you haven't scored the factors consistently, so re-visit the sheet s concerned.

Examples This first simple example below enables the weighting of the pros and cons of buying a new car to replace an old car. Should I replace my old car with a new one? Ethical management and leadership People performance potential model Project management skills and technique Project sponsorship The psychological contract Quality management, history, gurus, TQM, process improvement etc. Six sigma - definitions, history overview Time management tips Tree swing cartoon pictures early versions Stress and stress management Delegation - how to.

101 Creative Problem Solving Techniques by Higgins

Customise Schedule. Are you struggling to take prompt decisions? Do you get bogged down whenever you face an issue at workplace or personal life? Do you get stressed or nervous attack? Do you regret that some of your past decisions were wrong? Do you find that your colleagues end up making mistakes at work which could have avoided? Wait, What if we tell you that all these are just symptoms of a problem that can be easily solved?


Decision making is the process of selecting a course of action that will solve a problem. Decision making is about solving problems,11 so successful businesses.


101 Creative Problem Solving Techniques PDF

Problem solving often involves decision making, and decision making is especially important for management and leadership. There are processes and techniques to improve decision making and the quality of decisions. Decision making is more natural to certain personalities, so these people should focus more on improving the quality of their decisions. People that are less natural decision makers are often able to make quality assessments, but then need to be more decisive in acting upon the assessments made.

Business and their managers, professional staff, team leaders and other employees are confronted with a host of challenges as they approach the twenty-first century. Change is occurring at an accelerating rate. The number of competitors is increasing dramatically.

101 Creative Problem Solving Techniques PDF

Кроме того, тот старик вроде бы обо всем позаботился. - Канадец. - Да. Он вызвал скорую. Мы решили уйти.

Все в комнате дружно повернули головы. Диаграмма чем-то напоминала бычий глаз. В центре находился красный кружок с надписью БАЗА, вокруг которого располагались пять концентрических окружностей разной толщины и разного цвета. Внешняя окружность была затуманена и казалась почти прозрачной. - У нас имеется пять уровней защиты, - объяснял Джабба.

 А это не так? - спросил Беккер холодно, глядя на ее припухший локоть. - Конечно, нет! - возмущенно ответила девушка. Она смотрела на него невинными глазами, и Беккер почувствовал, что она держит его за дурака.

Decision Making and Problem Solving

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